Privacy policy

This privacy policy explains how Aureus Mons LLC, a Wyoming limited liability company operating under the brand "Global Collection Hub" ("we", "us", "our"), collects, uses, shares and protects personal information when you visit our website, contact us, use our services or are the subject of a claim we handle on behalf of a client.

Controller: Aureus Mons LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States. Email: sales@globalcollectionhub.com.

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers and contact data: name, company, job title, email address, phone number, postal address.
• Communication data: content of messages, demo requests and correspondence with us.
• Claim data (debtors): invoice and contract details, amounts owed, payment history and contact data provided by our clients or obtained from lawful third-party sources.
• Payment data: information required to process payments, handled by our payment providers.
• Technical and usage data: IP address, browser type, device information, pages visited, referring URLs, time stamps and similar data collected through cookies and similar technologies.
• Marketing data: information about how you interact with our ads and emails.

• To provide, operate and improve our website and collection services.
• To respond to inquiries and demo requests and to communicate with clients and prospects.
• To collect claims on behalf of our clients, including contacting debtors and processing payments.
• To measure and improve the effectiveness of our advertising, including through Google Ads.
• To ensure the security of our website and prevent fraud and abuse.
• To comply with legal obligations, including record-keeping and fair debt collection laws, and to establish, exercise or defend legal claims.

If you are located in the European Economic Area, the United Kingdom or Switzerland, we process personal data on the following legal bases under the GDPR / UK GDPR:

• Performance of a contract or pre-contractual steps (Art. 6(1)(b)) — e.g. handling demo requests and client services.
• Legitimate interests (Art. 6(1)(f)) — e.g. collecting legitimate claims on behalf of clients, website security and analytics without tracking cookies.
• Consent (Art. 6(1)(a)) — for non-essential cookies, advertising and remarketing technologies. You may withdraw consent at any time.
• Legal obligation (Art. 6(1)(c)) — where we must retain or disclose data by law.

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic and measure advertising. Strictly necessary cookies are always active. Analytics and advertising cookies are only set with your consent where required by law, and you can change your choices at any time through our cookie settings or your browser settings.

Most browsers allow you to block or delete cookies. Blocking certain cookies may affect website functionality.

We use Google Ads, a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and, for users in the EEA/UK, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").

• Conversion tracking: when you click a Google ad, a cookie may be placed on your device so that we and Google can recognize that you reached our website and completed certain actions (such as submitting a demo request). We receive only aggregated statistics, not information that identifies you personally.
• Remarketing: Google may use cookies to show you our ads on other websites in the Google network based on your previous visits to our website.
• Google tag / Google Analytics: we may use the Google tag to measure website usage and ad performance. IP addresses are shortened where configured.
• Google Consent Mode: in regions where consent is required, Google tags adjust their behavior based on your consent choices and do not set advertising cookies without consent.

Google may transfer data to servers in the United States. Google participates in the EU-U.S. Data Privacy Framework. You can manage personalized advertising at https://adssettings.google.com and learn more at https://policies.google.com/privacy. You can also opt out of interest-based advertising at https://optout.aboutads.info.

We do not sell personal information for money. We share personal information only as necessary with:

• Our clients (creditors), in connection with claims we handle on their behalf.
• Service providers and processors, such as hosting, email, CRM, payment processing, analytics and advertising providers, bound by contractual confidentiality and data protection obligations.
• Partner attorneys and courts, where legal action is approved by our client.
• Authorities, regulators or other parties where required by law or to protect our rights.
• A successor entity in connection with a merger, acquisition or sale of assets.

Depending on your state of residence (for example California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and others), you may have the right to:

• Know and access the personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information, subject to legal exceptions (e.g. records required for debt collection).
• Opt out of "sale" or "sharing" of personal information for cross-context behavioral advertising, and of targeted advertising.
• Not be discriminated against for exercising your rights.

California residents: the use of advertising cookies such as Google remarketing may qualify as "sharing" under the CCPA/CPRA. You may opt out at any time via our cookie settings. We honor Global Privacy Control (GPC) browser signals as a valid opt-out request.

Note: certain information processed in connection with debt collection may be exempt from some state privacy laws, for example under the Gramm-Leach-Bliley Act or the FDCPA.

You have the right to access, rectify, erase, restrict and port your personal data, to object to processing based on legitimate interests and to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection supervisory authority.

We are based in the United States and our service providers may process data in the U.S. and other countries. Where personal data from the EEA, UK or Switzerland is transferred, we rely on appropriate safeguards such as the EU-U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.

We keep personal information only as long as necessary for the purposes described in this policy, including legal, accounting and reporting requirements. Claim-related records are generally retained for the duration of the claim and the applicable statute of limitations. Marketing cookie data is retained according to the cookie's lifetime, typically up to 13 months.

We use appropriate technical and organizational measures — including encryption in transit, access controls and regular reviews — to protect personal information. No method of transmission or storage is completely secure, however.

Our website and services are directed at businesses and are not intended for children under 16. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. The current version is always available on this page with the date of the last update.

To exercise your rights or ask questions about this policy, email us at sales@globalcollectionhub.com with the subject "Privacy Request". We will verify your identity before responding and reply within the time frames required by applicable law. Authorized agents may submit requests on your behalf with proof of authorization.